Restart the app
Fully closed, not minimised. This fixes most problems.
Try a browser
Open media.adamtibbetts.com on a phone or laptop. If it plays there but not in your app, reinstall the app. If it fails in the browser too, it’s mine to fix.
Check your internet
If other sites are slow or stalling, that’s the cause.
Wait a few minutes
Things occasionally restart for updates.
Still stuck? Send me three things.
What you were watching, what device you were on, and roughly what the error said.
Normal behaviour
- A few seconds of buffering at the start — expected, especially on a long film.
- Fuzzy for a moment, then sharp — it’s adjusting to your connection.
- Unwanted subtitles — turn them off in the player’s speech-bubble menu. The setting sticks per device.
Never enter your password anywhere but the sign-in page.
Nothing here will email you asking for it, and I will never ask for it.